Help & FAQ


What makes FSS different with other beauty brand


Is everything that you make really organic?
Yes! & also no. Unless stated 100% organic, most (>50%) of our products' composition is made from organic and botanical things, especially the main actives. the remaining ingrendients are using well established ingredients that no organic material can replace.

Are your products safe to be used?
Totally safe. they’re dermatologist tested, hypoallergenic, non-irritating, and paraben free. please keep in mind that it is always advisable to do patch test.

What skin types are FSS products suitable for?
Our products are appropriate for all skin types. however, do your homework to choose which product might suit best for your skin. you can always 

How do I use multiple formulas in a regimen?

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

do you test on animals?
no, we don't! and do not ask other to do so. none of our product are tested on animals.

Are your products Vegan?
Most of our products are organically derived, our products are vegan when stated so. please consider reading the label and ingredient list of each product.

Where do you source your materials from?
we source only the best material. The ingredients and materials of our products are ethically sourced from different part of the world, based on the local ingredient advantage.


where can i go to buy your products directly?
as much as we wish to showcase to your all of our products, at the moment you can only purchase our product online.

When will my order ship?
here's how it reach your door. you order, we process, we ship.
the processing time of your order should take 1-2 days working days.


Who can i contact for sponsorship, charity, collaboration, publication, etc?
We warmly welcome any form of collaboration. please email to

How can i seel your products in my store?
To request an application of interest, please email to


I have many questions and weird one, where should i reach?
We don't judge! and we'd love to get those kind of things. to ask any questions, please reach through